Return and replacement

  • Return and replacement of articles
    1. The defects of sold articles are eliminated and faulty articles are replaced and returned in accordance with the legislation of the Republic of Lithuania. The money for returned articles is always transferred to the bank account of the payer.
    2. The Buyer is entitled to refuse of the contract on the purchase of articles with the e-shop by informing the Vendor about it in writing (by e-mail by indicating the article he/she would like to return and the order number and attaching the standard article refusal form) not later than within 14 (fourteen) workdays since the day of delivery of the article except the cases when the contract cannot be refused in accordance with the legislation of the Republic of Lithuania (Article 6.22810 of the Civil Code of the Republic of Lithuania). The Buyer covers the costs of delivery and return of the article except the cases when a non-qualitative article is returned – in this case, the costs of delivery and return are covered by the Vendor. The Buyer covers the costs of delivery and return of the article and the Vendor after inspecting if the article is of poor quality transfers back the costs of delivery and return of the article as well as the amount paid for the article to the Buyer.
    3. When the Buyer returns articles, he/she shall observe the following provisions:
    3.1. the returned article shall be in the tidy original package;
    3.2. the article cannot be damaged by the Buyer;
    3.3. the article shall be unused and it cannot lose the commercial looks (the labels cannot be damaged; the protective films cannot be torn away, etc.) (this clause is not applied in case of returning a faulty article);
    3.4. the returned article shall be in the same set as it was purchased by the Buyer;
    3.5. when the article is returned, it is obligatory to submit the purchase document.
    4. The Vendor is entitled not to accept the articles returned by the Buyer unless the Buyer observes the order of return of articles set out in article 8.3.
    5. On returning a wrong article and/or a faulty article, the Vendor obligates to accept these articles and replace them with identical suitable ones.
    6. Unless the Vendor has some articles for the replacement, the paid amount excluding the delivery price is returned to the Buyer.